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Billing

Refunds & Cancellation

Virtueward will present paid-plan terms before charging a family and will keep cancellation and refund rules visible before enrollment.

Last updated September 7, 2026

Current launch: controlled family-pilot access may be invitation-only and free. No recurring charge begins unless an adult completes a clearly identified paid enrollment step.

Before paid enrollment begins

  • The price, billing interval, renewal behavior, material plan limits, and cancellation method will be shown before payment information is submitted.
  • Recurring billing requires the adult purchaser’s affirmative agreement to the recurring terms.
  • Virtueward will not rely on a hidden pre-checked option to create a paid subscription.

Cancellation

Cancellation stops future renewal charges. When self-service billing controls are available, families may cancel there; until then, billing support will process cancellation requests sent to billing@unshakenvoice.tech. The effective cancellation date and any remaining access period will be confirmed.

Initial-purchase refunds

A first paid Virtueward program purchase requested for refund within 14 days is eligible for a full refund when substantial curriculum access, review services, downloadable materials, or other non-reversible benefits have not already been used. This does not limit rights required by applicable law.

Billing errors and duplicate charges

Duplicate charges, unauthorized charges, or clear billing errors should be reported promptly. When verified, UVP will correct the billing record and issue any required refund to the original payment method.

Digital materials

Standalone digital downloads are generally non-refundable after access or download except when materially defective, materially misdescribed, or otherwise refundable under applicable law. Program-access refunds are evaluated separately under the initial-purchase rule above.

How to request help

Email billing@unshakenvoice.tech with the purchaser name, order or transaction identifier, the affected plan or product, and the requested resolution. Do not send full payment-card numbers by email.